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Ionic won't calibrate

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‎07-31-2020 16:48 - last edited on ‎08-03-2020 12:36 by Fitbit Moderator

‎07-31-2020 16:48 - last edited on ‎08-03-2020 12:36 by Fitbit Moderator

Hi,  got my iconic yesterday and set it up did all the updates but it fails to calibrate every time? Help please

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-01-2020 14:48

‎08-01-2020 14:48

What do you mean by "calibrate"?

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‎08-01-2020 16:50

‎08-01-2020 16:50

If you have updated to the latest software, restart your fitbit and check if it works now. 

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‎08-01-2020 17:47

In response to SunsetRunner

‎08-01-2020 17:47

It’s saying the words on screen needs to calibrate, plug into power and ensure sensors clear

Sent from my iPhone
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‎08-01-2020 21:42

In response to Jaramz

‎08-01-2020 21:42

I have been having this problem too for the last 2 weeks. I purchased another charger to make sure that the sensors were not blocked. I restarted it several times and it is still not calibrating. Every time I plug it in to calibrate it comes back with an error message. My BPM and steps are all off and have been ever since I did the last update. The automatic screen wake up with motion  is not working either. 

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