My experience with Ionic

[Risewise]

Very disappointed in FitBit support.  Device suddenly dies 13 months after purchase.  No effort to fix device or make situation right with customer.  Offers a 25% discount to buy another device....why?  So it can last another 13 months?  Warranty is only good for 12 months.  Should not have to keep buying new devices after 13 months.  

Moderator Edit: Clarified subject

[SilviaFitbit]

@Risewise A warm welcome to the Community.

Thanks for taking the time to share the option that our Support team provided you. Our team reviews each case individually and the option provided is based in the Fitbit Warranty. If you have any questions about the option give, you could contact them back. 

Thanks for your understanding. I'll be around if you have any additional questions. 

[Risewise]

Thanks......only question I guess I have is why would I purchase another one when these last just days past their warranty period?

[SilviaFitbit]

@Risewise Thanks for getting back.

I understand how you feel about this. Since our team has access to your case, I updated your details with them so they can look into this and continue helping you via email. 

I'll be around if you have any additional questions. 

[Risewise]

The support through the online community has been exceptional compared to calling the support number.  FitBit support has reached out and addressed the issue with the Ionic