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Ionic showing a blank screen

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‎08-04-2020 06:41 - last edited on ‎08-07-2020 13:18 by Fitbit Moderator

‎08-04-2020 06:41 - last edited on ‎08-07-2020 13:18 by Fitbit Moderator

I woke up yesterday and the screen had a ton of lines going through it. Later in the day it went completely blank. I tried to restart it when the screen was actually working yesterday but that did not help at all. I've tried to restart it using all of the different side buttons as suggested in different forums. The screen is completely blank and Fitbit iconic will not turn on at all. Please help!

 

Moderator Edit: Clarified subject

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‎08-07-2020 13:27 - last edited on ‎10-16-2024 07:29 by Fitbit Moderator

‎08-07-2020 13:27 - last edited on ‎10-16-2024 07:29 by Fitbit Moderator

@TinyNinja26 Welcome back to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried prior to posting. I've shared your post with our Support team and they mentioned that you already had a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

I'll be around if you have any additional questions. 

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