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My ionic just die

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‎09-09-2019 01:51 - edited ‎09-09-2019 01:52

‎09-09-2019 01:51 - edited ‎09-09-2019 01:52

My ionic was 96% charged last time it was synchronized with my phone. After that I check and I was not receiving notifications. I tried to reset  it. But it never happend.  The screen just went off and it's not coming back. The problem has been an often issue for what I see. Maybe a bad component in the wrist? I will really want to know if there is a chance that it can be fix. 

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3 REPLIES 3

‎09-09-2019 03:07

‎09-09-2019 03:07

@Astrob 

 

Unfortunately, we can do nothing to fix this problem. In short, there is a huge design problem called "programmable obsolescence" and Fitbit will never acknowledge it.

 

PS: my ionic died last month, that is, 3 months out of the warranty period.

 

Regards,

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‎09-09-2019 04:03 - edited ‎09-09-2019 04:04

In response to eduardovk

‎09-09-2019 04:03 - edited ‎09-09-2019 04:04

@eduardovk Ironically... it was a gift for my birthday and it is going to be in 1 month, so... that "programmable obsolescence" was just on time 😪

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‎09-09-2019 05:35 - edited ‎09-09-2019 05:36

In response to Astrob

‎09-09-2019 05:35 - edited ‎09-09-2019 05:36

@Astrob 

 

If it is within the 12 months warranty period, I think that Fitbit will give you a replacement. Otherwise, you will get a 25% of discount to buy a new smart watch, which I am pretty  sure that it is a joke with us.

 

PS: I have also bought mine for my anniversary in May of 2018.

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