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My ionic will not track heartbeat.

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‎03-18-2019 18:17

‎03-18-2019 18:17

I have confirmed that heartbeat is turned on, repositioned it on my arm, cleaned the wristband, restarted the Fitbit; every troubleshooting tip I can find. Nothing has fixed the problem.

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3 REPLIES 3

‎03-19-2019 01:17

‎03-19-2019 01:17

As you seem to have tried all the normal troubleshooting steps it may be a hardware issue. I have flagged your post for the attention of a moderator who can put you in touch with customer support. If they can't fix it then they can check your warranty status and advise on your options.

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‎03-19-2019 06:08 - last edited on ‎03-19-2019 09:23 by Fitbit Moderator

In response to SteveH

‎03-19-2019 06:08 - last edited on ‎03-19-2019 09:23 by Fitbit Moderator

Thank you for your assistance. I will be on the lookout for contact from a moderator.

 

Moderator Edit: Personal info removed

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‎03-19-2019 08:09

In response to StormyBlair

‎03-19-2019 08:09

Welcome to the Forums @StormyBlair. Hello @SteveH.

 

@SteveH Thanks for being around to help. @StormyBlair Thank you for taking the time to try all of those steps to get your Ionic to track your HR again.

 

Our team will be getting in touch with you directly about this situation. They will be more than happy to help you with your Fitbit. Be sure to keep an eye on your inbox and your trash and spam folders in case the mail is filtered there. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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