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My thoughts about Ionic charging cable

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‎01-29-2021 00:47 - last edited on ‎01-29-2021 18:07 by Fitbit Moderator

‎01-29-2021 00:47 - last edited on ‎01-29-2021 18:07 by Fitbit Moderator

Anyone has issue with the charging cable for Fitbit Ionic?  Sometimes when charging the Ionic, it will indicate that the power is insufficient and the charging stops.  I had to adjust the position of the watch and find that sweet spot to charge the Ionic.  

 

I find the charging cable for the Ionic to be a bit flimsy compared to the cable for Versa 2.  Can there be a more sturdy or better design for the Ionic Charging cable?  Something similar to the charging cable of Versa 2 or Versa 3 would be good.   In fact, Fitbit should try to standardise the charging cable across their various models.  

 

Moderator Edit: Clarified subject

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‎01-29-2021 18:06

‎01-29-2021 18:06

Hi @yandrew6, welcome to the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

The best place to make your voice heard is the Ideas board. Please take a moment to visit and give us your feedback. If you find that a similar suggestion has already been made by another member, you can vote for their idea and add your comments. We look forward to reading your suggestions. 

 

Don't hesitate to contact me back if you need anything else.

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‎01-30-2021 16:47 - edited ‎01-30-2021 16:48

‎01-30-2021 16:47 - edited ‎01-30-2021 16:48

 

@yandrew6 Yes, I have. The Ionic cable can be temperamental, I know what you mean by the sweet spot, as it has to sit just right. I'm presently using an aftermarket cable that appears to be slightly better-constructed, as was frustrated with intermittent charging. I prefer Fitbit branded cables and have several trackers, but on the Ionic specifically, the third one is working better. It's also possible your connection could be improved by cleaning the battery contacts on the back of your tracker with 99% isopropyl, I've used this to recover presumed dead trackers before. I wouldn't use a third-party cable on an in-warranty tracker, as we don't know what quality-control goes into aftermarket equipment, but if something's not working, it's worth fixing 🙂 Cheers!

 

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