help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEARLY DEAD IONIC

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-25-2019 07:37

‎11-25-2019 07:37

having the same problem with my ionic as most folks.unresponsive but however the green light at the rear is flashing and ionic is still syncing.is my ionic dead or is there a magic way of getting it back to life.any help appreciated

Best Answer
0 Votes
5 REPLIES 5

‎11-25-2019 07:56

‎11-25-2019 07:56

Try a Restart and do it several times if necessary.

Best Answer

‎11-25-2019 07:59

‎11-25-2019 07:59

Have you tried factory resetting the Ionic? 

This can be done by pressing and holding the 3 buttons until watch displays Fitbit logo, then release buttons. It should work, as a friend of mine had similar issues as you and it's been working fine since. 

Good luck my friend! 

Best Answer
0 Votes

‎11-25-2019 08:36

In response to Bronxlockpicker

‎11-25-2019 08:36

Thank you for the tip but unfortunately have been trying numerous button presses for last 48 hours but no luck in coaxing it back to life!
Best Answer
0 Votes

‎11-25-2019 08:38

In response to darrybuncan

‎11-25-2019 08:38

Contact Customer Support.

Best Answer
0 Votes

‎11-25-2019 08:42

In response to darrybuncan

‎11-25-2019 08:42

Usually if I reset my phone to that works too reconnect my ionic

?
Best Answer
0 Votes