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NO CUSTOMER SERVICE IN IRELAND

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‎12-22-2017 13:12

‎12-22-2017 13:12

Your screen goes dead, you reboot as per DIY instructions, it is fully charged, you go online for support, no one there, you ring a number its in the USA and costs a few euro a min, ask for them to ring you but they cant. You email them, no response after 2 hours. Did they open a European headquarters in Dublin?wheres the customer service for spending a vast sum on their latest watch.

Someone please help, all I get is a fog on the screen when I reboot

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3 REPLIES 3

‎12-22-2017 13:42

‎12-22-2017 13:42

Some times they get busy. Be patience. But email is the best option for you

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Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎12-22-2017 13:45

In response to WendyB

‎12-22-2017 13:45

Email states two days for a response, not what you expect for a top Of The range product.

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‎12-22-2017 17:57

‎12-22-2017 17:57

You can also try the Chat option if you're unable to call:

http://help.fitbit.com/?cu=1

 

I would suggest, however, that it is the holidays right now, and they are likely very busy with new people getting a Fitbit unit. The website says 2 business days, please allow this time or consider using another method. 

Collin | Los Angeles, California

One, Charge HR, Aria - Android 5 (Moto X), Mac

Take a look at the Fitbit help site for further assistance and information. Help others while waiting for help!


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