Networking problems

[bizk]

My network doesn't display it's SSID name (for security reasons), but I made a note of it and unfortunately my Ionic has not picked up the SSID despite me typing it in correctly, with the correct password.

Do I have to put my network at risk by displaying it's SSID, or is there a workaround?

Please will someone help me out?

[SantiR]

@bizk Welcome to the Fitbit Community! Thanks for your question regarding the SSID of your network and Ionic.

Your Fitbit watch can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. If the name is hidden and it is not being found ; it may not be compatible with Ionic. Please check this helpful article for more details.

Also, check this article to find the security settings of your Wi-Fi and Wi-Fi passwords if needed.

Now, if you don't want to display your network's SSID and you made sure it will not work that way, you could try using another network to connect your Ionic. For best results, connect your watch to a home or work Wi-Fi network that doesn't have that kind of security setting. 

Keep me posted! 

[bizk · Accepted solution]

Thanks for responding to my query. 

I solved it in the end, as the connection is only needed when updating the Fitbit Ionic, and I only intend doing that as required.

Cheers

Bizk

[SantiR]

@bizk Thanks for your reply! I'm very glad to hear that you were able to update the Ionic with no problem. Thanks for sharing your experience with the Fitbit Community!

Additionally, have you checked the Feature Suggestions Board? If you have any ideas for future features you would like to see on your Fitbit device, this is the best place for asking. Feel free to search for existing feature suggestions or add you own original one!

See you around!