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New Device not syncing

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‎06-26-2019 19:57

‎06-26-2019 19:57

I have recently purchased a new Iconic but cannot get it to sync. I have followed all the prompts quite religiously but keep on getting the same message "try again" including the message Tips 4 and Tips 3 which as I have written above have been followed to the nth degree but without any success. Is there some other way outside of the listed stages on syncing that I can get my watch to somehow sync.

 

Regards

Harold

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‎06-27-2019 13:51 - edited ‎06-27-2019 13:54

‎06-27-2019 13:51 - edited ‎06-27-2019 13:54

Welcome to the Fitbit Community @Marley4. Sorry for the delayed response.

 

Congratulations for purchasing the Fitbit Ionic. I regret to hear about the difficulties you experienced to sync your Fitbit Ionic. Thank you for trying to resolve the issue before contacting us. Please be so kind to confirm that you have followed our troubleshooting steps to resolve syncing issues or set up issues. 

 

If you have set up your Ionic but are experiencing syncing issues, you can try setting up your watch as a replacement device by doing the following:

  1. From the Fitbit app dashboard, tap or click the Account icon User-added image
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If this doesn't help, please let me know which phone are you using to sync your watch.

 

Please let me know if you have any question.

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