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New Fitbit Ionic is working great

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‎06-30-2018 04:30 - last edited on ‎07-01-2018 11:03 by Fitbit Moderator

‎06-30-2018 04:30 - last edited on ‎07-01-2018 11:03 by Fitbit Moderator

My Ionic came with no working vibrator, except for a a few vibrations for a couple days after one update but then it was gone again, despite trying all the things Fitbit said to try. 

 

So finally I entered a chat with Fitbit...they checked the info on my device and verified I had done all those things...restart/reboot, log in/out, factory restart, have latest update installed...and agreed I had a defective device.  So they sent me a new one...just the device, not the straps, charger and stuff (those are all fine). 

 

The new one arrived Friday, so entered Replace Ionic mode in the app, and...yep...I now have a fully functional Ionic, with a working vibrator!!!  Used the vibrator for a morning alarm today (Saturday)...it works just as well as my old Charge 2 vibrator (which I loved).  

 

Hooray...thank you Fitbit...I am fully happy now (though still have to test GPS function on the new one, of course...grin).

 

The (old) Ionic is dead...Long live the (new) Ionic!!!

 

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎07-01-2018 11:06

‎07-01-2018 11:06

Hey there @Viello, it's nice to see you around and reading this great post! Smiley Very Happy I'm happy to hear that your new Ionic is working as expected. I'm also happy to hear that you received a nice customer support my friend.

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Stay awesome! 

Maria | Community Moderator, Fitbit


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