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New Ionic won't register floors at all

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‎05-04-2020 07:17

‎05-04-2020 07:17

I replaced my older ionic with a new one just last week.  This one does not register floors at all, whether in regular mode or exercise.  I live in a two story house, have taken runs and hikes over hills, and still it is at zero all the time.  This has never happened to me before.  Is there something disabled that I can enable?

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‎05-04-2020 07:55

‎05-04-2020 07:55

Hi @asteinme,

 

There's nothing you should enable or disable.  The stairs are counted by height.  I think they need to be at least 6-10 feet high in order for them to register.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-04-2020 08:48

In response to DramaQueenDiva

‎05-04-2020 08:48

Then it is clearly not functioning at all.  Thanks.

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