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New Ionic

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‎12-25-2019 21:29

‎12-25-2019 21:29

I received an Ionic for Christmas but cannot get it to connect to WiFi.  I did all the steps that are posted and still cannot connect.  Should I return my device?

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‎12-25-2019 22:51 - edited ‎12-25-2019 22:52

‎12-25-2019 22:51 - edited ‎12-25-2019 22:52

Hi @mike.riccardell, welcome to the community.

 

Have you checked to see if the WiFi network you are trying to connect to is compatible? The Ionic will only connect to a 2.4ghz network - WEP, WPA personal, and WPA2 (as shown here).

 

"Your watch won’t connect to 5GHz, 802.11ac, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles. If you see a captive portal when connecting to the Wi-Fi network on a computer, the network isn’t supported. A captive portal opens a web page in your browser and could ask for a username and password, payment, or acceptance of terms. This is commonly found when connecting to Wi-Fi networks in hotels, airports, coffee shops, and other public places. For best results, connect your watch to your home or work Wi-Fi network. Make sure you know the network password before connecting."

Community Council Member

Nathan | UK

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