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New Phone

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‎11-10-2019 18:07

‎11-10-2019 18:07

I have a new iPhone 11 and cannot find my Fitbit via Bluetooth at all. I tried all the troubleshooting steps and deleted my ionic to try to redo it, but now think that was the wrong decision. My phone cannot find my ionic at all but can find everything else. Other than the troubleshooting steps, is there anything else I can try?

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‎11-10-2019 18:24

‎11-10-2019 18:24

If old phone still nearby, try turning off bluetooth on it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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3 REPLIES 3

‎11-10-2019 18:24

‎11-10-2019 18:24

If old phone still nearby, try turning off bluetooth on it.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎11-10-2019 18:55

In response to JohnnyRow

‎11-10-2019 18:55

Thanks! My old phone screen was broken so I didn’t realize it was still on. That worked!!

Best Answer

‎11-10-2019 19:20

In response to Dana52463

‎11-10-2019 19:20

Also if old phone is on and you have not unpaired it's bluetooth from tracker, notifications might still go to old phone.  I suppose phone just being turned off would solve this but not sure.  Consider this possibility if not getting any notifications on new phone.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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