New ionic

[Mary-Rose]

I have just bought a ionic and today I went for a swim wearing it and it tracked my first 200 meters then it died. Now I can’t get it to turn on have tried resetting it and charging it but can not get any life out of it. Has anybody else swam with it and had this problem 

[Kwono1]

https://community.fitbit.com/t5/Ionic/Screen-and-bezel-misaligned/m-p/2234515#M6634

[N8teGee]

Wow, this really looks like it's a major issue. I would post in the thread that @Kwono1 linked to so we can get an idea of numbers. 

[DramaQueenDiva]

Were you swimming in fresh water (i.e pool, lake, etc.) or salt water (i.e beach, ocean, etc.)? If you were in fresh water, you should be fine, but if you were in salt water, salt could have easily gotten into your device and corrupted the device.

In either case, try putting it in rice. Rice is primarily starch and will dry out the battery. A perfect example happened with my sister: She put her phone, which was not waterproof, into her bathing suit and literally jumped into a lake. It fell out and sank to the bottom of the lake. She didn't notice it was gone until 2 hours later. She had me call the phone to help her find it. Luckily it still worked but it was behaving weirdly, so we put it in rice to dry it out. Within a day, it was in perfect condition.

Try that and see if it helps!

[Mary-Rose]

I was in the swimming pool
Mā te wā

Mary-Rose O’Loughlin
Westport Kindergarten
wptkindy.edmngr@vodafone.co.nz
Education Manager

03 789 8239
48A Russell St
Westport

He waka eke noa

All on the waka together

No exceptions!!



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[WavyDavey]

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@DramaQueenDiva wrote:

Were you swimming in fresh water (i.e pool, lake, etc.) or salt water (i.e beach, ocean, etc.)? If you were in fresh water, you should be fine, but if you were in salt water, salt could have easily gotten into your device and corrupted the device.

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I'm not understanding how that would be the case. If it's waterproof, it's waterproof. I don't see how salt could get in there.

Check out this thread, where @ErickFitbit indicates it's fine in the ocean, as long as it's rinsed off afterwards.

I think the confusion comes from the fact that there's no open-water exercise mode (yet). That doesn't mean the Ionic can't go in the ocean, just that it doesn't have tracking for it.  At least that's how I read the thread above.

@Mary-Rose, you should remove your personally-identifying information from your post via the Edit function.

[POTATOEMAN]

Sounds defective. Exchange it for a new one.