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‎07-13-2018 15:02

‎07-13-2018 15:02

So for over a week now my ionic will not sync with my phone and it says sync unavailable on the app. It also will not send any notifications to my ionic anymore!! I'm so frustrating at this point. I've contacted customer service and they have said they are sending out another update which I got and it hasn't fixed my problem still. Help!!!

 

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‎07-13-2018 17:13 - edited ‎07-13-2018 17:16

‎07-13-2018 17:13 - edited ‎07-13-2018 17:16

We could help but your asking about a phone problem without mentioning the phone, 

Is the ionic still connected to your Fitbit account? 

Do you sync through more than one device, turn the other device off if it is in the same house. 

Is Bluetooth on? 

Does the app still have all needed permissions needed in the phone. 

Have you restarted both the phone and the ionic? 

Why won't my Fitbit device sync?
Try these troubleshooting steps if your device is not syncing.
How do Fitbit devices sync their data?
Learn how your device communicates with your Fitbit account.
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‎07-13-2018 17:55

In response to Rich_Laue

‎07-13-2018 17:55

Can you give us a little more information so we can point you in the right direction?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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