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No coupon code sent after talking to customer support.

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‎06-19-2019 12:45

‎06-19-2019 12:45

Yesterday I spoke with Erick regards Dead pixels issue on my Fitbit. He supposed to send me a coupon to buy new Fitbit. I am still not received this coupon on my email.

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3 REPLIES 3

‎06-19-2019 22:17

‎06-19-2019 22:17

Hi @AlexShamoon 

 

You check the spam folder, just in case it went there? If Fitbit says they are emailing you, they will. If you don't receive it, then get back with support with the case number provided.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-25-2019 06:21

In response to Odyssey13

‎06-25-2019 06:21

I checked the spam folder, nothing sent over there!

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‎06-25-2019 12:19

In response to AlexShamoon

‎06-25-2019 12:19

Welcome to the Forums @AlexShamoon. Hi @Odyssey13.

 

@Odyssey13 Thanks for bringing this up and thanks for sharing your experience @AlexShamoon.

 

In this case I'd like to recommend that you reply or send an email to the same email address in which our support was getting in touch with you. 

 

Please keep us posted on how it goes or let us know if there are any other questions on the matter.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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