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No notifications after adding BT headphones

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‎02-17-2018 11:16

‎02-17-2018 11:16

It seems that since I added a pair of Bluetooth headphones I can no longer receive any notifications on my Ionic. Is there a known issue with this and is there a workaround?

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4 REPLIES 4

‎02-24-2018 07:03

‎02-24-2018 07:03

Welcome to the Forums @Shmoo! 

 

Thanks for sharing your inquiry. As a first step I recommend performing the restart then please attempt setting up your notifications again. If you're still having trouble I recommend checking the How do I get notifications from my phone on my Fitbit device?article. 

 

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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0 Votes

‎02-24-2018 10:59

‎02-24-2018 10:59

Wow, you had it working before the headphones???

 

What device do you use? 

 

I've never had them working. Maybe I should add BT headphones. Might get my notifications working. Lol

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0 Votes

‎03-13-2018 15:52

In response to MaginB

‎03-13-2018 15:52

If you reset the watch (and disconnect it from the phone app, and then connect again) the notifications will start working, but once you connect your headphones again it will stop working....I hope Fitbit can fix this error as soon as possible. Getting frustrated of having to reset the watch and its connection to the phone app (and every time having to reinnstall my personal preferences) after each training session! 

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0 Votes

‎03-13-2018 23:52

In response to EBHS

‎03-13-2018 23:52

Not sure what phone you’re using but it sounds bizarre. Notifications and headphone connection use different Bluetooth protocols and should not affect each other. 

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