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No screen

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‎04-30-2019 19:14

‎04-30-2019 19:14

I received my Fitbit Ionic as a Christmas gift on December 2018, I have only been using it for 4 months. I like it a lot, but my problems started first with the Clock Face, suddenly it turned off and did not turn it on. By changing to the one that comes from the factory everything was fixed. Now the screen does not work. The Fitbit keeps registering, but I have to see it through the application. I can not choose the exercises I want to register, it just register them miraculously.  I know its working because I can see through the app my steps, sleep and bpm.  But through the clock I can't see anything.

 

What should I do?  

Best Answer
4 REPLIES 4

‎05-01-2019 02:02

‎05-01-2019 02:02

Hi @Kath., good to see you in the community.

 

How you tried restarting your Ionic by following the steps here? 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎05-01-2019 05:59 - edited ‎05-01-2019 08:00

In response to N8teGee

‎05-01-2019 05:59 - edited ‎05-01-2019 08:00

Thanks!

Yes, I did it several times but with no luck. I can't see nothing displayed on screen but I do feel its vibration. 

Best Answer

‎05-01-2019 07:49 - edited ‎05-01-2019 07:49

‎05-01-2019 07:49 - edited ‎05-01-2019 07:49

Probably bricked like so, so ,so many others of us. There is a serious design and/or manufacturing flaw with the Ionic that Fitbit will not acknowledge. Hopefully yours is still within warranty and you can get it replaced, however, since the corporate suits at Fitbit have not even acknowledged there is an issue, don't expect it to last long.

Best Answer

‎05-01-2019 07:52

In response to Irishwolf66

‎05-01-2019 07:52

I got a replacement sent to me and it lasted 2 months. so mad

Best Answer