My husband purchased his Ionic last April and all of a sudden starting a couple of weeks ago his Fitbit will not hold a charge. He has not made any changes to the way he uses his Fitbit. In addition, he emailed support and I have done everything that support has asked him to do. (I am the tech person in the house)
I have done a reset and a factory reset. I have removed the app from the iPhone and reinstalled it. I have removed the device from the Fitbit app and I have removed the device from the phone’s Bluetooth memory. After all of this, I was finally able to get the Fitbit to pair with the phone again, however it won’t hold a charge for more than a day.
It is extremely frustrating because I have been a long-term customer with Fitbit and my husband finally decided to get one of his own and almost a year to the date of purchase it has issues. What can be done to resolve this issue besides asking us to jump through hoops for an expensive device that shouldn’t have problems in a short amount of time. Furthermore, I decided to take this issue to a public forum because I feel like we are not receiving the customer service that Fitbit claims to stand by.
Thank you
