No vibrations

[R1S]

Hi, I have had my ionic for 2 years, it has always worked fine. The vibrations have stopped. I have done everything, on off, un linked, settings. Factory resets, re installed the app.

Is there any where I can get it fixed?? 

[SilviaFitbit]

@R1S Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned and the troubleshooting tried. I would like you to try the tips mentioned in this article: Why didn't my Fitbit device alert me? 

I'll be around if you have any additional questions. 

[R1S]

Hi thanks for responding, everything on the screen is doing what it should just no vibrations ☹Do you know of any were that can fix it? It is 2 years old so out of warranty Sent from my Samsung Galaxy smartphone.

[SilviaFitbit]

@R1S Thanks for getting back. 

Currently, Fitbit doesn't have any repair centers. In this case, I could create a case on your behalf with our Support team and they can check your options, remember that each case is reviewed individually and the option provided is based in the Fitbit Warranty. 

I'll be around if you have any additional questions. 

[R1S]

Brilliant thank youSent from my Samsung Galaxy smartphone.

[SilviaFitbit]

@R1S Thanks for getting back. Could you confirm that you want me to create a case with our Support team?

Keep me posted. 

[R1S]

Yes please without the vibration I cannot use the alarm, am not alerted when I get phone calls or texts, when hit targets or moving reminders, as I've said I have had the watch for just over 2 years and dont feel that it should have broken yet..Please open a case for meThank youRachel smith Sent from my Samsung Galaxy smartphone.

[SilviaFitbit]

@R1S Thanks for getting back. In this case, I've shared your post with our Support team, they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[slamontagne]

Was there a resolution here? I am experiencing the same thing.

[SilviaFitbit]

@slamontagne Welcome to the Community. Thanks for the details mentioned. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email. 

I'll be around if you have any additional questions.