Non responsive Ionic Fitbit

[Pickled2]

My Ionic that I purchased in January 2018 was up until a few days ago working fine.  The only thing I did any different was swim in the ocean very briefly.  I was away from wifi and so didn't sync for about 7 days and then when I was charging it yesterday it suddenly wouldn't respond and now I can't seem to turn it on or off and every now and then the Fitbit icon comes on but thats it.  Anyone had this happen?

[WendyB]

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Maybe put it in Rice for 48 hours will help

[SunsetRunner]

If you’ve tried resetting (left and bottom right buttons together for approx 10secs until screen blanks), and tried recharging and nothing works, I’d suggest a call to Customer Services, as it may be a hardware issue requiring a warranty return. If not purchased through Fitbit, then a trip back to place of purchase will be in order.

[Pickled2]

Thanks, I think it may be that the charging connection on the Fitbit itself is the issue as I bought a new cable and in a good socket it is not showing any charging.

Cheers
Dave