help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not Able to Transfer Music on Ionic

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2018 14:46 - last edited on ‎06-07-2018 07:00 by Moderator Alum

‎06-05-2018 14:46 - last edited on ‎06-07-2018 07:00 by Moderator Alum

I have a One Plus 5T that I am trying to connect to my Fitbit Ionic. I already went through the steps in the fitbit app and the process went through successfully but when I read that google music was not compatible with fitbit, I read that I can use the bluetooth classic mode. When I do the steps through both the watch and the phone, the phone recognizes the fitbit ionic but the ionic does not find the phone and so I cant use the music availability. Help?

 

Moderator Edit: Updated Subject for Clarity

Best Answer
1 REPLY 1

‎06-07-2018 07:00

‎06-07-2018 07:00

@Issacalv Welcome to the Fitbit Community! Thanks for your question regarding the music transfer option for Ionic.

 

In this case, I believe Ionic is not recognizing your phone as that model is not a compatible device. This may be causing this.

 

The developer team is aware of the need to add new devices to the list of compatible devices. There are some users who can transfer music with non-compatible devices. If your phone meets the requirement of Minimum Supported OS (Android 4.4 KitKat), you can try the tips on this help article.
 
Note that we don't guarantee that the synchronization would be will be successful as we are still testing on this phone model.  
 
Also, note that you can use other music apps on Ionic:
 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer