Not Synching

[Bill19552455]

My Fitbit watch has stopped synching with my phone. Have tried turning phone off and on also going in to my fit bit app to check synch options. Have it on all day synch but it can’t find tracker. Is this a common fault . Tracker watch is only 18 months old

Bill

[SteveH]

I'm afraid syncing problems do happen from time to time, often for no apparent reason.

As well as restarting the phone the following can help:

• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If those ideas don't work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Bill19552455]

All good now, it’s to do with an upgrade on my iPhone that caused the problem. Found a step by step remedy through Fitbit forum
Thanks Bill

Sent from my iPhone