So I wasted an entire day on the Ionic. I got up very early to see if I could buy one online and pick up at a local store. I found one at a Target about 25 miles away. Drove there to get it, and couldn't wait to get it out of the box! When I did, I found that it required an update that took a very long time. OK... I'll do that. Did the update, did the sync. Everything looked great. Except is wasn't registering any steps at all, or measuring my heart rate. There were no glowing lights on the back like on my Charge2. Did a complete factory reset, and started the process over again. Got back to where everything was before, so I thought maybe I should just wear it and see how it goes. Wore it all day, but no steps registered at all. On the horn with tech support for about an hour, trying various fixes- none worked. They said that it had to go to a higher level of support, and that they would contact me. NOPE. I boxed it all up, and took it back to my local Target (still about 12 miles away). Because it was just purchased TODAY, they couldn't process the return. It has to wait until tomorrow, or go back to the store I bought it from (*sigh). Contemplated driving the (now 37) miles to that store, but it would probably be closed by the time I got there. I feel so defeated. I really liked to look of the Ionic, and wanted it to work. I guess you should wait a while when a new product launches. Did anyone else have one that didn't register steps or heart rate?
Moderator Edit: Clarified subject
