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Not counting step or heart rate

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‎12-28-2018 18:13

‎12-28-2018 18:13

Got a New Ionic and it’s not counting my steps or heart rate.

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1 BEST ANSWER

Accepted Solutions

‎12-28-2018 18:32

‎12-28-2018 18:32

Try restartingnit several times and see if it works better then. If it doesnt you will need to returnnit to the store you bought it frommor contact Support (link in my signature)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
2 REPLIES 2

‎12-28-2018 18:32

‎12-28-2018 18:32

Try restartingnit several times and see if it works better then. If it doesnt you will need to returnnit to the store you bought it frommor contact Support (link in my signature)

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎05-09-2019 09:49

In response to NellyG

‎05-09-2019 09:49

Restarting several times did not work, now what? Store bought was Amazon, do I return to them or to you for repair.

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