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Not getting notifications

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‎10-14-2017 06:26 - last edited on ‎06-27-2019 20:43 by Moderator Alum

‎10-14-2017 06:26 - last edited on ‎06-27-2019 20:43 by Moderator Alum

New ionic user, just set it up yesterday. Previously owned the blaze.  I was getting notifications yesterday.  Now today I'm not.  I have restarted  both my phone and ionic.  My phone says notifications are on and it is syncing fine to my phone.  Any other ideas?

 

 

Moderator edit: subject updated for clarity

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4 REPLIES 4

‎10-14-2017 07:18

‎10-14-2017 07:18

If you swipe right on the Ionic, does that say Notifications are on too?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎10-14-2017 07:20

‎10-14-2017 07:20

Check the notifications list i have found it un checks some of the notifications the next day.

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‎10-14-2017 07:43

In response to MikeF

‎10-14-2017 07:43

Yep notifications are on there too.  I also changed the notification setting to always on instead of off while sleeping.

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‎10-14-2017 07:47

In response to Paul201065

‎10-14-2017 07:47

Yeah... that seems to be part of it. My app (snapchat/fb) were unchecked. Which explains why I'm not getting those. But it looks like the phone/text was still on and set correctly.
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