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Not holding charge

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‎11-20-2018 10:07

‎11-20-2018 10:07

I have only had my ionic adidas for a few weeks and the last couple of days and it now going flat after a couple of hours - even after a full charge !!!  Help advise please ???

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‎11-20-2018 11:14

‎11-20-2018 11:14

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

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Wendy | CA | Moto G6 Android

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