Not receiving notifications on Ionic

[cph2688]

Fitbit notifications are not showing & I've tried the following: 

• Restarted the device, allows notifications to work until the next morning
• Factory reset the device, & deleted the device from my account, which allows the notifications to start coming through until the next morning 

Is it normal to have to restart the device every day in order to get notifications? 

Moderator Edit: Updated Subject for Clarity

[SunsetRunner]

No, that is not normal. 

Is the device you are trying to sync to a supported device?

You can find a list of compatible devices here and here.

[cph2688]

It is a supported device, iphone x and ionic 

[SantiR]

@cph2688 Welcome to the Fitbit forums! Thanks for taking the time to post the situation you are experiencing with your Ionic. Thanks for trying all of those steps in order to sort this out and for sharing all of those details. 

Please tap and hold the left button on your watch to access the Quick Settings menu. Check if notifications are enabled there.

If they are and still no notifications are being received; please try setting them up once again. Feel free to follow all of the steps shown on this helpful article in order to sort this out.

@SunsetRunner Thanks for sharing your help on this thread.

Hope this helps. Keep me posted! 

[cph2688]

Hi Santi, 

The reset worked until the end of the day. 

As soon as I woke up the notifications stopped coming. 

[SantiR]

@cph2688 Thanks for your reply and for sharing those details. It's unfortunate to read the steps provided didn't work properly for you.

I went ahead and created a case with customer support in your behalf for you to get further assistance on this. Please keep an eye on your email inbox for next steps.

Keep me posted!