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Not receiving notifications on Ionic

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‎10-25-2020 09:42 - last edited on ‎10-26-2020 11:56 by Fitbit Moderator

‎10-25-2020 09:42 - last edited on ‎10-26-2020 11:56 by Fitbit Moderator

I can't see notification tab under Fitbit ionic. I tried from android mobile to check it but I see "Notification service not running. A phone restart is required to re-enable notifications on your tracker. Please help with this. 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-26-2020 11:56

‎10-26-2020 11:56

Hi @BaluVicky, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

Looking forward to your reply.

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‎10-27-2020 02:49

In response to RicardoFitbit

‎10-27-2020 02:49

Hi, Thanks for your reply.
I use Lenovo initially and it got worked with it. Later i used Redmi 7 Pro
and it worked. For few days i didnt used my fitbit. Currently i am using it
and facing this issue, I even upgraded fitbit latest version.
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