help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-15-2020 09:57 - last edited on ‎02-16-2020 13:45 by Fitbit Moderator

‎02-15-2020 09:57 - last edited on ‎02-16-2020 13:45 by Fitbit Moderator

Over the last couple of days, I've noticed that I no longer get any phone notifications on my Fitbit from apps such as WhatsApp and Gmail. 

 

Is this an issue anyone else has had any experience with? Thank you for your help in advanced. 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎02-16-2020 13:45

‎02-16-2020 13:45

Hi @shaeems, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please  let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps. 

 

Let me know if you need anything else.

Best Answer
0 Votes