help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2019 20:02

‎03-15-2019 20:02

Just got a new Samsung s10+. I had received notifications for one day, then they stopped. I have restarted my phone a ionic. I've turned them both off. Checked for updates. I have deleted and readded the ionic multiple times. I'm am lost. Is anyone having an issue. My next step will try and replace it

Best Answer
0 Votes
6 REPLIES 6

‎03-16-2019 10:12

‎03-16-2019 10:12

Welcome to the Fitbit Community @TVB85. I'll be glad to assist you with your notifications inquiry. Thank you for mentioning the steps you have followed in order to resolve this situation.

 

Could you please confirm that you have already followed the steps of help article My Fitbit device isn't receiving notifications from my phone.

 

I'll be waiting for your response. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
Best Answer
0 Votes

‎03-16-2019 22:06 - edited ‎03-16-2019 22:07

In response to AndreaFitbit

‎03-16-2019 22:06 - edited ‎03-16-2019 22:07

Andrea:

 

I have the same problem.  Notifications worked fine since purchase at Christmas.  Stopped working altogether this week.  Have tried any and all remedies as posted with zero resolution.  Very Frustrating. Please advise.

Best Answer
0 Votes

‎03-17-2019 10:10

‎03-17-2019 10:10

I have an android phone. Notifications worked for the first year but has now stopped. I have tried all the tips on the website....... Still not working. The next step i suppose is to send it back for repairs....

Best Answer
0 Votes

‎03-17-2019 16:54

In response to theScot

‎03-17-2019 16:54

I have the exact same problem. I have spent hours with customer service and getting nowhere. I got notifications for 13 months and now it doesn't work anymore. It is really frustrating.

Best Answer
0 Votes

‎03-17-2019 17:14

In response to AndreaFitbit

‎03-17-2019 17:14

I have tried everything on the website

Best Answer
0 Votes

‎03-21-2019 15:07

In response to theScot

‎03-21-2019 15:07

Is there any hope of help from someone called Andrea or is Andrea just an automated response??????

Best Answer
0 Votes