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Not receiving notifications

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‎03-15-2019 20:02

‎03-15-2019 20:02

Just got a new Samsung s10+. I had received notifications for one day, then they stopped. I have restarted my phone a ionic. I've turned them both off. Checked for updates. I have deleted and readded the ionic multiple times. I'm am lost. Is anyone having an issue. My next step will try and replace it

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6 REPLIES 6

‎03-16-2019 10:12 - last edited on ‎02-19-2026 06:37 by Fitbit Moderator

‎03-16-2019 10:12 - last edited on ‎02-19-2026 06:37 by Fitbit Moderator

Welcome to the Fitbit Community @TVB85. I'll be glad to assist you with your notifications inquiry. Thank you for mentioning the steps you have followed in order to resolve this situation.

Could you please confirm that you have already followed the steps of help article My Fitbit device isn't receiving notifications from my phone.

I'll be waiting for your response. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎03-16-2019 22:06 - edited ‎03-16-2019 22:07

In response to AndreaFitbit

‎03-16-2019 22:06 - edited ‎03-16-2019 22:07

Andrea:

 

I have the same problem.  Notifications worked fine since purchase at Christmas.  Stopped working altogether this week.  Have tried any and all remedies as posted with zero resolution.  Very Frustrating. Please advise.

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‎03-17-2019 10:10

‎03-17-2019 10:10

I have an android phone. Notifications worked for the first year but has now stopped. I have tried all the tips on the website....... Still not working. The next step i suppose is to send it back for repairs....

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‎03-17-2019 16:54

In response to theScot

‎03-17-2019 16:54

I have the exact same problem. I have spent hours with customer service and getting nowhere. I got notifications for 13 months and now it doesn't work anymore. It is really frustrating.

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‎03-17-2019 17:14

In response to AndreaFitbit

‎03-17-2019 17:14

I have tried everything on the website

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‎03-21-2019 15:07

In response to theScot

‎03-21-2019 15:07

Is there any hope of help from someone called Andrea or is Andrea just an automated response??????

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