Not receiving text notifications

[GutoBR]

Some days ago I noticed my fitbit was no longer receiving SMS messages received at my phone. The voice call notifications are not impacted. I see them without any issues. I reviewed all settings on my phone (Android notification for fitbit app), fitbit app itself and watch. Everything is configured properly.  I have disconnected the Bluetooth and reconnected it to test. Nothing. The fact that the calls are showing up demonstrate that the bluetooth connectivity is fine. Any ideas?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hey @GutoBR thank you for bringing this to my attention, it's a pleasure to assist you with your notifications concern and to give you a warm welcome to our Fitbit Community.

Seems odd that you're not receiving text notifications on your Android mobile device, even more if you receive phone calls notifications with any difficulty, thanks for troubleshooting your device prior to posting. To better assist you with this situation, can you please let me know which Android device you're currently using? I'd like to make sure that it's part of our list of compatible devices. Also, if you haven't already done so, I recommend you to check all the information related to the notifications feature here to check if there's a missing requirement on your mobile device that's preventing the text notifications to come through. Also, move forward to the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes.

I'll be here if you need anything else, let me know if you have any additional questions.  

[GutoBR]

Hello Ricardo,
I had followed all steps and checked several postings submitted by other people. After several phone and watch restarts, it has worked again. I did not change any configuration, just restarted my watch, phone Bluetooth and phone. I suspect it might have something to do with some update received by my phone but I agree that receiving the notifications for calls and not SMS messages doesn't make sense. Thanks!

[RicardoFitbit]

Thanks for your reply and update @GutoBR, it's a pleasure to continue assisting you.

Thank you for taking in consideration the information that was shared in my previous post, I'm happy to know that after trying our restart procedure your Ionic device received text notifications again. Please do not hesitate to contact me back if you need anything else or require further assistance, I'll be more than happy to continue helping you.

See you around.