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Not recording heart rate

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‎09-22-2019 17:49 - last edited on ‎09-23-2019 14:11 by Fitbit Moderator

‎09-22-2019 17:49 - last edited on ‎09-23-2019 14:11 by Fitbit Moderator

My Fitbit hasn't been reading my heart rate for some time now (approximately 2 months). I've been waiting patiently to see if an app update would fix the problem but so far nothing. I switch the HR monitor setting on and off and the light comes on but it won't read my heart rate and won't turn off unless I turn it off. In addition the watch refuses to calibrate. I'd to get rid of the watch, but as of right now there seems to be nothing I can do. Suggestions? 

 

Moderator edit: Subject for clarity 

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‎09-23-2019 14:11

‎09-23-2019 14:11

Hello @NPerk28, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. Such information was really helpful for other users that were experiencing the same uncommon behavior.

 

Looking forward to your reply, let me know if you have any additional questions.

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‎12-09-2019 18:58

In response to RicardoFitbit

‎12-09-2019 18:58

Still no results.

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‎12-10-2019 15:48

In response to NPerk28

‎12-10-2019 15:48

Thanks for your update @NPerk28. 

 

I'm sorry to know that you're still experiencing issues with the heart rate tracking feature of your Ionic device even after trying some troubleshooting steps. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

 

See you around.

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