Not showing active minutes

[Maryk2301]

Done about 45 active minutes and have now disappeared. Have tried turning phone and ionic off and synced and not showing my active minutes 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Maryk2301 welcome back! It's nice to see you again in our Community Forums, let me help you out with your concern.

I'd like to begin appreciating your patience troubleshooting this matter prior posting. For me to better assist you, can you please let me know if you're not seeing the active minutes that were synchronized in your account or the active minutes on your Ionic device? I recommend you to check our help article: What are active minutes? for a better understanding of this specific feature. 

Looking forward to your reply, let me know if you have any additional questions.

[Maryk2301]

Hello

I had to do a factory reset. Now my active minutes are working but am not getting my notifications it’s not vibrating 🙈🙈

Sent from my iPhone

[RicardoFitbit]

Welcome back @Maryk2301 thanks for your reply and update.

I'm happy to know that your active minutes difficulties were resolved after doing a factory reset on your Ionic. In regards the notifications concern, can you please let me know if your device only doesn't vibrate when receiving notifications but it does when you charge it? Different than the factory reset that was already done, I recommend you to restart your Fitbit to refresh its performance. 

I'll be here for you. 

[Maryk2301]

Hiya thanks so much for your reply.

I’ve shutdown Fitbit ionic and the mobile app. Turned Bluetooth on and off. Turned off notifications and then back on still no joy 🙈🙈🙈.

Many thanks

Mary

Sent from my iPhone

[RicardoFitbit]

You're welcome @Maryk2301 your reply is appreciated. Pardon me for the delay in replying.

Thanks for troubleshooting this with me, your patience with this matter is appreciated. Can you please let me know if your device doesn't vibrate at all or only when you receive notifications? 

I'll be looking to your reply, let me know if you have any additional questions. 

[Maryk2301]

I get it when I’ve hit targets but for notifications still nothing.

Thanks so much for helping

Mary

Sent from my iPhone

[RicardoFitbit]

Welcome back @Maryk2301 your confirmation is appreciated.

I'll like to let you know that I've contacted our Support team regarding this situation to investigate further and provide you with further assistance. Please keep an eye to your email inbox for their contact, they;ll be in touch with you soon. In the meantime they reach you out, let me know if you have any additional questions.

Note that it's always a pleasure to assist.