Not syncing and losing time.

[Jeromek]

I can kind of put up with having to try 10 ways to make my ionic sync every day. Turn it off, turn my phone off, delete app, turn Bluetooth on/off unpair it, do all of the above probably twice and eventually it will sync, purely random. I can just put up with that, but to lose time in between syncs is mad. Surely the watch should be able keep time without syncing or am I missing something?? I had a garmin before and if this hadn't been given to me as a retirement present I would have crushed it by now. It has been replaced once because of syncing issues 

[vae]

I spent 6 hrs chatting with fitbit “help” today concerning the same issue. Not resolved. Am thinking of getting an apple watch. 
have had fitbits for years but thismakes me crazy!

[GLA74]

I have exactly the same problem...

[Jeromek]

Did they have any answers? 

[Albia]

I’ve been having the same issue for the last 3 days. I have tried the same things over and over and no luck. 

[Jeromek]

And then suddenly for no apparent reason.. It syncs 

[vae]

Me also. If I come up with a solution I’ll let you know.
Please let me know if you do. Fitbit can’t seem to fix it!

Sent from my iPhone

[shamil1964]

Thanks! Finally got it on but still wrong date and time. 

[Jeromek]

Will do, I've emailed help again but I'm not hopeful 

[Jeromek]

If it does sync it will take the time and date from the phone 

[shamil1964]

Not sure what happened but mine's syncing. Any luck with yours?

[Jeromek]

It does, and it will for a day or so.. Then.. Phfutt

[shamil1964]

Oh ok. Friday is when mine conked out. Ugh. Though not the worst thing in the grand scheme of things. Will make sure I carry my phone at all times.  Thanks!

[vae]

Congrats!

[vae]

Not yet. I m a little burnt out from being on the phone all day yesterday.
!

Sent from my iPhone

[shamil1964]

Thanks. Good luck!