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Not tracking active minutes

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‎01-27-2019 08:45 - last edited on ‎01-28-2019 09:13 by Fitbit Moderator

‎01-27-2019 08:45 - last edited on ‎01-28-2019 09:13 by Fitbit Moderator

 Hello- can you help me rectify the active minutes (which reads zero) after today's run? All other features of today's 4 miles is displayed correctly - did some troubleshooting, but problem persists. (I have an Ionic and a Blaze; ran this morning with the Ionic).

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎01-28-2019 09:19

‎01-28-2019 09:19

A warm welcome to the Community @Allrise99! It's pretty weird that you're not seeing any active minutes for today's run. Thanks for the troubleshooting that you performed. 

 

I would like you to double check this article to learn more about how active minutes are tracked. Also, reply to the following questions: 

 

- Have you tried restarting your Ionic?

- After the 4 miles did it start showing active minutes?

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-28-2019 14:22

In response to SilviaFitbit

‎01-28-2019 14:22

Hello!

Thanks for your post, I also emailed FITBIT support as well, they advised similar troubleshoots...

Just came in from my 3 miles, all features were recorded correctly, I was sure to tighten the wristband closer to my wrist.

Disappointed that yesterday’s minutes will not factor into my weekly report, I’m a stickler for data!!!

Thanks!!

Sent from my iPhone
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‎01-29-2019 12:51

In response to Allrise99

‎01-29-2019 12:51

Thanks for getting back @Allrise99! I appreciate that you've mentioned that you have a case with our Support team, I would like you to continue the communication via email. They will continue troubleshooting this with you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎01-29-2019 15:57

In response to SilviaFitbit

‎01-29-2019 15:57

Hello!

Awesome of you to get back! I’m happy to report several consecutive successful Fitbit days!

Keeping my eyes on things, and will shout out if things go awry.

Regards,
Allrise99

Sent from my iPhone
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