Not tracking my exercising

[LHAus]

Hello Fitbit Community,

My Ionic is acting strange when tracking my exercise.

In the last few weeks it has only tracked my sessions on a treadmill as exercise once out of about 10 times on the treadmill at 30 minutes each. Yet sometimes it has tracked me walking around the supermarket and the like as exercise in this period of time where the activity is much less vigorous. When I do put the fitbit into exercise mode manually and use the treadmill it then only tracks about half my steps (instead of saying of have done 6,000 steps when exercise mode is off it will track just over 3,000 when I do the same workout with the exercise mode on). It's frustrating as it either says I'm not doing exercise or if I do it manually it cuts half of the steps, km's run and says i'm going at half the speed I actually am. 

I have reset the Fitbit a few times to no avail.

[Rich_Laue]

With the treadmill the user needs to manually start the treadmill exercise, is this what your doing, @LHAus.

Treadmill is not an exercise that can be automatically detected.

As for walking around the supermarket, yes if the walk is long enough, I can see Fitbit auto tracking it as a walk.

[LHAus]

Hi!
Yes when I set it to doing treadmill it completely tracks the wrong step count/speed though. It used to work perfectly fine until an update was done a number of months back.

I don’t see how it can’t track that you are doing exercise of some description when the heart rate is above 100 for 30 minutes on the treadmill, but much less when say doing the shopping for 20 minutes and it tracks that instead. That’s what happened on Monday, I went on the treadmill and did a 30 minute workout where my heart rate was above 100 the whole time and it didn’t track it. Then went to the shops later and it tracked a “walk” exercise of 93 calories for 17 minutes. I probably burnt nearly 400 on the treadmill. How can it not pick that up, but pick up the stroll at the shops??

Get Outlook for iOS

[Rich_Laue]

If your asking about the auto detection of exercises, the fit bit does not look at heart rate, but looks at the way the tracker on the arm is moving.

Since the default auto tracking is a miniimm of 15 minutes, this would explain why a 20 minute walk will be detected.

Fitbit has not been able to define a universal pattern of movements when on a treadmill for auto detect to work.

As long as a user isn't holding onto the support rails, steps should be counted correctly.