Notifications and Wi-fi setup not working

[Br0shie]

Hi

I'm having problems with my Fitbit Ionic where the notifications stopped working.

I have tried different solutions as turning on/off bluetooth, restarting phone and Ionic and "forgetting" and reinstalling the Ionic. None of this has worked.

And when reconnecting the Ionic, as I was going through the setup of the Ionic, I found another problem where I can't setup the wi-fi eather.

I never had any problems with this before. This is something that has started now 8-9 months after I got the watch.

Any idea what this can be?

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @Br0shie! Thanks for the troubleshooting that you've tried and the details that you've mentioned. 

I would like you to confirm that you're following this procedure to connect your Ionic to Wi-fi. If you're but you're still not able to connect it then try these steps Why won't my Fitbit watch connect to Wi-Fi?. 

After this has been set up, follow this procedure to receive notifications to your Ionic. If you're still not receiving notifications provide me with more details about it by replying to the following questions: 

- What kind of notifications are you not receiving?

- Do you have the latest app version?

Keep me posted! 

[Br0shie]

I have now tried all the different solutions, but unfortunately nothing has worked.

When I try to set up the Wi-fi no networks show up on the list. And there is a shot message that says " An error occurred while trying to receive the list..." or something like that. And it just keeps turning the working icon until it is interupted with a "Bluetooth Issues" message.

As for the notifications. None of them are working.

[SilviaFitbit]

Thank you for getting back @Br0shie! I appreciate the extra details that you've mentioned. 

I've shared your post with our Support team, they will continue assisting you on this matter through email. 

I'll be around if you need further assistance.