Notifications not updating

[MikeM17]

The notifications are not updating on my Fitbit app- how can I fix that? 

Moderator edit: Updated subject for clarity 

[SunsetRunner]

Hi @MikeM17 ! We’d like to help. Could you please let us know which phone you have? 

[MikeM17]

Ionic

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @MikeM17. I would like you to provide me with more details about what you're experiencing. 

- Are your notifications not updating in your app or in your Ionic?

- Are you receiving notifications?

- Which notifications aren't updating? 

- Can you provide me with a screenshot? 

Thanks for your input @SunsetRunner. 

Keep me posted. 

[MikeM17]

Notifications not updating on the app

im not receding any notifications on my ionic or the app. On the app it suggests there is a notification but when I go into notifications only very old ones appear. 

I’ll try sent a screen shot of old notifications 

thanks 

michael

[MikeM17]

[SilviaFitbit]

Thanks for the screenshot that you shared @MikeM17. It's pretty weird that your notifications aren't updating in the app, please try logging out and force quitting it. (Just make sure that you know your email address and password) 

Regarding your watch's notifications, can you confirm if you're not receiving call and text notifications or only Fitbit app notifications? If you're not receiving any of type of notifications, then try the steps mentioned on this article. 

Catch you later! 

[Harry222]

Ironically I am having the same issue on my notification tab of my Fitbit app.  I tried your suggestion of logging out and quit the app.  Same old notification.  And looks very similar to @MikeM17 , which stopped working about June 17, 2018.

[duke47037]

I am also having same issues. Notifications would disappear until after I logged out but still no notifications since June. 

[Keriduke]

My notification are also not updating since June of 2018. I have done updates to app and all is current. 

[SilviaFitbit]

Welcome to the Community @duke47037 and @Keriduke. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried. I would like you to make sure you have the latest app version and that you've logged out and force quit the app. 

If you're still experiencing this, please provide me with the mobile phone you have, the OS it has and the Fitbit app version. 

Let me know how it goes. I'll be around if you need further assistance. 

[Keriduke]

We both have the iPhone XS and the Fitbit app version is 3.6
Keri & David Johnson


Get Outlook for iOS

[SilviaFitbit]

Thanks for getting back @Keriduke. Sorry for the delayed reply. 

The in-app notifications changed based in customer feedback, this might be why you're not seeing them anymore. You can activate them by doing the following: 

1. In app, tap Account icon and then Notifications.
2. Confirm toggle is on. 
3. Confirm push notifications are on in phone settings for the Fitbit app.

I'll be around if you need further assistance. 

[Keriduke]

Everything is toggled on in the in app notifications and I get notifications to my Fitbit and my phone. It is the in app notification list that has not updated since June 10th on my phone or that of Duke47037. 


Get Outlook for iOS

[SilviaFitbit]

Thanks for getting back @Keriduke. Sorry for the delayed reply. 

In this case, I've shared your post with our Support team, they will continue assisting you and providing you with further options. 

I'll be around if you need further assistance. 

[VikV2]

Hello I have a Flex 2. I have followed all the advice about uninstalling the Fitbit app, updating software and adding push notifications and I still cannot get any of the new notifications since June 2018. Please help! Thanks in advance

[SilviaFitbit]

@VikV2 It's nice to see you on the Community. Sorry for the delayed reply.

I appreciate the troubleshooting tried and the details mentioned. I would like you to make sure that you've tried the procedure mentioned in this article. 

I'll be around if you have any additional questions.