Notifications not working on Samsung S10

[AmandaJL]

I've done all the trouble shooting (unpair, pair, turn bluetooth on and off, uninstall and install app, turn on and off), then spoke to support 3 separate occasions and still have zero answers. Ever since the ionic update my phone no longer receives text or call notifications. I now own a $350 "dumb" watch. My warranty is up in a week and it seems customer service is just waiting until it expires. 3 separate agents all told me "it's a known issue, but no information is being released to the public as not enough android customers have complained about the issue so there is no fix or even information to give me." Unbelievably poor service. Who do I need to contact to have this escalated and fixed?!

[SilviaFitbit]

@AmandaJL Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried.  

I appreciate you mentioned you have contacted our Support team. Your feedback is appreciated, we're always striving to improve our services offered. 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

I'll be around if you have any additional questions. 

[AmandaJL]

Has the ionic notifications issue been fixed yet? There's no information on line. Very frustrating, fitbit releases an update that disables all notifications. 3 customer service agents basically told me I'm stuck with a watch that doesnt do what it should, and it's not their problem. Post on the forum and a moderator thanked me for my post, but had no answer for my issue. Who else can I contact to escalate this issue?

[SilviaFitbit]

@AmandaJL Thanks for getting back. 

Sorry to hear that you're experiencing notifications issues. As mentioned before, our team is aware of this and working towards a resolution, your patience and understanding is appreciated while this gets resolved. 

I'll be around if you have any additional questions.