OS Update Issues

[Kayla_603]

I was trying to update the tracking software with the new OS Wear app but my Ionic watch would not show up. I tried all the troubleshooting options before getting to factory reset and nothing worked.

So I tried to reset my watch only to receive a message on the watch stating "Data not cleared Synce & try again" with a big red X on the screen. I re-synced the watch my my phone and tried to reset the watch only to received the same message. Now I can't get my watch to do anything. Anyone have any idea how to fix this?

Thanks!

[N8teGee · Accepted solution]

On the fitbit mobile app press the account icon in the top right hand corner, select your Ionic and then remove it from your account by pressing the bin/trash icon in the top right corner. Once it has been removed retry the process again. If the Ionic is stuck on the X screen you may need to go back into the fitbit app, account and set up a device.

[LanuzaFitbit]

Thanks for joining the Forums @Kayla_603. Hello @N8teGee.

@N8teGee Thanks for coming in to help, thanks for sharing those steps.

@Kayla_603 Please try what @N8teGee mentioned, it should do the trick. If you continue experiencing the same issue, let us know.

If there are any other questions, please let us know.

[Gin8825]

Great! I removed it and now I can't add it back. Frustrating.

[LanuzaFitbit]

Hello @Gin8825.

In that case, it might be that the Fitbit bonded with your phone. Let's try to restart the connection from scratch by following these steps. It should get this situation sorted out.

Let me know if you have any further questions.

[Gin8825]

I removed the app from my phone and started all over. It worked that way. But it should not be like that. The update message was on app for maybe a month and finally it is gone.  One other thing is that I purchased a clock face and after last update date, the update before this one, it asked me to pay again. Instead of spending time for support, I decided not to buy any clock face. In general, it is a great watch. 

[LanuzaFitbit]

Thanks for bringing all that up @Gin8825.

I will be passing that feedback on to the rest of the team. Thanks for letting me know what worked for you in the end.

If you have the time, maybe you could visit one of our Discussion boards. Lots of topics to talk about and discuss with other Forum members.

Let me know if you have any further questions.