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Occasional sync Issue

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‎02-06-2018 05:04

‎02-06-2018 05:04

Just wondered if others are having to soft reset periodically in order to resolve syncing issues? I’ve had to do this twice in a month since purchase.

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4 REPLIES 4

‎02-09-2018 11:39 - last edited on ‎03-04-2026 04:02 by Fitbit Moderator

‎02-09-2018 11:39 - last edited on ‎03-04-2026 04:02 by Fitbit Moderator

Thanks for visiting the Forums @adyf! 

Thanks for sharing for your inquiry. You shouldn't have to restart your tracker on your daily basis, next time you experience this inconvenience besides the restart I recommend checking this article. 

Happy stepping! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎02-09-2018 12:27

In response to MaginB

‎02-09-2018 12:27

I have this issue too, and I have to restart my ionic at least once a week... I don’t like that it’s only a month old and I’m having this issue 

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‎02-09-2018 18:52

In response to chadstar82

‎02-09-2018 18:52

I occasionally do, usually it's once every 1-2 weeks.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎02-09-2018 19:54

In response to DramaQueenDiva

‎02-09-2018 19:54

What is it you are attempting to sync to? I was having serious trouble syncing to my windows 10 app on the pc. I had no issues syncing to my iPhone6. It turned out that it would fail to connect to my pc whenever my iPhone was nearby, turning off the Bluetooth on my phone when I wanted to sync to pc fixed the issue and vice versa. Only have the intended device active near the tracker when you attempt to sync.

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