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Ocean swim

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‎05-13-2018 05:16

‎05-13-2018 05:16

Swam  ocean 3 x last week.  Yesterday logged swim... went to sync ionic shut down unable to restart

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2 REPLIES 2

‎05-13-2018 11:25 - last edited on ‎08-29-2024 08:54 by Fitbit Moderator

‎05-13-2018 11:25 - last edited on ‎08-29-2024 08:54 by Fitbit Moderator

Hi, @Katama, please clean your battery contacts (instructions here) and then give your Ionic at least two hours charge in the usual way.  After that  try restarting it at least 3 times more.

If it is still unresponsive, please get in touch with Fitbit Customer Support on contact.fitbit.com.  Be sure to tell them the troubleshooting steps you have already tried.  They will look after you

Keep us posted...!

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-13-2018 12:29

In response to Julia_G

‎05-13-2018 12:29

Thank you! I’ll try this when I get home...I’ll let u know if it works!

Sent from my iPhone
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