One Drop syncing

[runfrazier679]

I have a android device and it does not sync with my iconic. 

I followed directions and still won't connect 

Help

[SteveH]

I don't know what directions you followed but the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[runfrazier679]

The issue is: my Fitbit does not sync to the One Drop app.  One Drop is a diabetes application and it does link.  

[runfrazier679]

No, it did not work.  I tried all of the recommendations and nothing worked. 

[SteveH]

My apologies, my response was for generic syncing issues rather than syncing with a specific app.

I can't find any posts from others that have linked to One Drop and it doesn't show on fitbit's list of supported apps at http://www.fitbit.com/apps Are you sure it should sync with fitbit? Have you tried contacting the One Drop support people as they will be the ones responsible for the link?

[runfrazier679]

Yes, I have contacted One Drop. They are looking at the issue.
Thank you.