Pandora Crashes

[Selko]

My Pandora music app on my FitBit Ionic keeps crashing the fitness watch. It first happened 2 days ago while I was using the Running exercise function after about 15mins. It happened again this morning, before I turned on the fitness app. Is anyone else having this problem? Do I need to delete the app and then reinstall it? I'm assuming that a music file got corrupted or something - why could this be happening? The battery is at full charge.

[SilviaFitbit]

It's great to see you around @Selko. Thanks for the details that you've mentioned. 

It's pretty weird that your Pandora music is crashing. Do I need to delete the app and then reinstall it? I would like you to restart your Ionic and then reply to the following questions: 

- Is it only crashing when you're exercising?
- Is your exercise crashing when you're not using Pandora?

Keep me posted. 

[Selko]

Hi Silvia,
Thanks for your response. I did as you suggested.

It is not only crashing when I'm exercising.
The exercise app is not crashing, it's only Pandora.

It also seems to only be 1 of the 3 Pandora stations that's causing the
crash. Is it possible to remove the problem station? If so, how?

[SilviaFitbit]

Thanks for getting back @Selko. I appreciate that you clarify that you're experiencing this crashing only with Pandora. 

I would like you to remove the Pandora app from your watch and then try a factory reset. 

Keep me posted. 

[JDavidson3]

This happened to me on Oct 4th. I called, removed Pandora App and did a factory reset on my Ionic. Updated firmware, restored Pandora and it was fine for about a week, then on Oct 19th this started happening again.

I started Pandora, listening to music, then started a run. After about 5 minutes, my watch restarted. I then started Pandora, then started another run and again, about 5 minutes later, my watch restarted. After than, I started a run without Pandora and my watch was fine.

[Selko]

The factory reset seems to have worked for me. Is it on all of your stations or just one? For me I was only able to listen to one station - the others seemed to be corrupt because they would crash after a short time as well.

[JDavidson3]

It's happened on the Thumbprint station and another one. Very frustrating this keeps happening. I've had this watch for almost 2 years and never had a problem until this October.

[SilviaFitbit]

@JDavidson3 Thanks for stopping by. I appreciate the details mentioned and the troubleshooting tried. 

In this case, I would like you to confirm that you've tried removing the Pandora app from your watch and then perform a factory reset. 

@Selko Thanks for confirming that it started working for you after you performed a factory reset. 

I'll be around if you need further assistance. 

[JDavidson3]

@SilviaFitbit : I removed app, did the factory reset and it worked today on a 25 minute run. Hopefully everything is resolved. Hopefully this wont happen again. Thanks for the support.

[SilviaFitbit]

@JDavidson3 Thanks for letting me know that after removing the app and performing a factory reset it worked. 

I'll be around if you have any additional question. 

[amelia136]

Hey! A few days back, I had faced the same issue “Pandora keeps crashing” on my Android phone while listening my music. Then one of my colleagues had suggested me to uninstall and again reinstall the Pandora app. This solution had really helped me out to outcome from this issue. Thanks a lot!!!

[SilviaFitbit]

@amelia136 Welcome to the Fitbit Community.

Thanks for sharing the tips that helped you fixing this issue, I'm sure it can help others who might experience the same. Have you checked our Health and Wellness boards? There you can find and post tips about Healthy Eating, Sleep Well and more. 

Have a good week.