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Phantom steps after using sleep tracking

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‎01-21-2018 07:22

‎01-21-2018 07:22

I'm on my 3rd Ionic in less than 2 weeks. It'll add phantom steps while I'm resting after wearing to bed to use the sleep tracking feature. I've called customer care followed their suggestions and all the suggestions I've found by doing a Google and forums search. The only solution I've found is to not wear the device while sleeping. Everything else about the device that I've tried works great. Just wish there was a fix for this. Hard to stomach spending this much money on a device and not be able to use all the features.

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4 REPLIES 4

‎01-21-2018 10:10

‎01-21-2018 10:10

Same issue with all three? Once may be an unfortunate, twice a coincidence, but three times??? Causation issue?

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‎01-21-2018 17:38

‎01-21-2018 17:38

Just how many steps are we talking about here? A few hundred or a few thousand? Are you a restless sleeper by any chance, tossing and tuning about while sleeping will add steps so you can expect possibly a couple hundred or more steps depending and how much you toss and turn.  If it is several thousand then you're either sleep running or there maybe an issue with the watch, but 3 watches seems odd to me.

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‎01-21-2018 17:52

In response to SunsetRunner

‎01-21-2018 17:52

It's not actually while I sleep. I slept with Ionic on to track sleeping. It's after I get up and I'm just sitting around. It's thousands. It's recorded as many as 13,000. I've even taken it off and let it just sit on a counter top and it records steps. The only solution I've found it to not sleep with it on. Then it doesn't record phantom steps. The real hard part for me is I work at a place that sales this device. How can I recommend it if I'm having issues. I could understand if it was just one, but this is the third one. Fitbit offered to send me one which I'm sure is refurbished one, since the rep told me I would need to keep my band and charger. That's unacceptable to me since I just purchased it less than 2 weeks ago. So, I just returned them where I work. So, my store just takes the hit for fitbits issues. 

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‎01-21-2018 18:10

In response to Cwsmall

‎01-21-2018 18:10

I understand your frustration but as @SunsetRunner  said, once is unfortunate, twice  coincidence but 3 times you are either very unlucky or there is something environmentally causing the problem of course you could really be that unlucky like me, I could buy 99 tickets out of a 100 ticket lottery and still lose.

 

Is there anything where it happens that could cause this, RF interference, strong electromagnetic energy from some device in your room etc.  I'd try a fourth replacement and if it happens again I'd definitely be looking for an environmental or physical cause for this issue.

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