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Pixel XL 3 won't sync ionic

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‎12-08-2018 14:14 - edited ‎12-12-2018 05:59

‎12-08-2018 14:14 - edited ‎12-12-2018 05:59

** TOPIC UPDATED **

The new update fixed everything. Thanks fitbit.

Hi, 

 

I just changed my phone from a iPhone 6s to a Pixel 3xl. I can't sync my phone with my Fitbit ionic .I tried everything and still I can't sync it. I also did a store restart and now I am unable to use my ionic as I need to setup it but I can't sync with my phone. 

 

Any idea what I should do ? Fitbit could you try to have a better answer than try to reboot it .... 

 

If the phone is not supported when will it be ? Clear answer will be a muat.

 

Thanks

Frank

Best Answer
1 REPLY 1

‎12-08-2018 16:02

‎12-08-2018 16:02

Did you remove the Ionic from the Fitbit app on your iPhone? I know when I moved from a Nexus 5X to a Pixel 3, I could not sync with my Pixel 3 until I removed the Ionic from my 5X.

I certainly can't guarantee that's your issue, but it is what I experienced. And since then my Ionic syncs fine with my, not on the supported device list, Pixel 3.

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