help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Premium features

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-17-2019 06:25

‎09-17-2019 06:25

I'm not very happy with the new app and it's 'premium features'. I spent some not insignificant money on this smart watch and didn't expect to be nickel and dimed by some kind of subscription.  If this remains I can promise both my wife and I will not buy fitbit again.    I won't be happy about it but I'm not paying a subscription to use my watch. I'm very disappointed.

Best Answer
0 Votes
2 REPLIES 2

‎09-17-2019 07:34

‎09-17-2019 07:34

Without Premium,you still have access to everything that was available before.

 

Q: Have any previously existing Fitbit features moved behind a Premium paywall?

A: No. All the Fitbit app features you enjoyed before Premium are still available for free, and we’ll continue to add new free features in the future. Fitbit Premium adds new paid features, but does not remove any previously free features.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-17-2019 07:37 - edited ‎09-17-2019 07:41

In response to JohnnyRow

‎09-17-2019 07:37 - edited ‎09-17-2019 07:41

I didn't pay money for my watch to collect stats and then have them selectively add more stats that they're collecting and offer to sell them back to me. There is no way that I should have to pay $10 a month to use all the features that my watch has and I also think that it's improper for them to have that data and not share it.

Best Answer
0 Votes