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Question about Ionic heart rate sensors

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‎03-04-2021 14:06 - last edited on ‎03-08-2021 17:39 by Fitbit Moderator

‎03-04-2021 14:06 - last edited on ‎03-08-2021 17:39 by Fitbit Moderator

Can someone let me know if all 3 sensors on the back of the ionic are flush with the back? I've been having issues with mine the last few days abd just noticed that one of the sensors seems to be recessed a bit. Is this normal or did something happen to my watch? 

 

Moderator Edit: Clarified subject

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‎03-06-2021 10:08

‎03-06-2021 10:08

@Mclawrence09   You say that a sensor appears recessed, but is the outer clear covering intact?  Or does it appear deformed?  What issues are you having?

 

When I look at the back of an Ionic, it's hard to tell if one is more recessed than the other.  I don't know if you've ever seen a video of a fitness tracker being taken apart.  They are available.  Seeing how these devices are put together, it's hard to imagine how one sensor could get even slightly depressed during normal wear.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Best Answer
1 REPLY 1

‎03-06-2021 10:08

‎03-06-2021 10:08

@Mclawrence09   You say that a sensor appears recessed, but is the outer clear covering intact?  Or does it appear deformed?  What issues are you having?

 

When I look at the back of an Ionic, it's hard to tell if one is more recessed than the other.  I don't know if you've ever seen a video of a fitness tracker being taken apart.  They are available.  Seeing how these devices are put together, it's hard to imagine how one sensor could get even slightly depressed during normal wear.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer